How much is shipping?
We aim to serve you with the best shipping options, for wherever you live. We deliver to a number of customers across the world daily and provide the highest levels of customer service and responsiveness.
All orders will be shipped with tracking. All customers will receive tracking numbers for their parcels unless stated otherwise.
- Processing may take up to 3-7 days.
- Free shipping is offered on all orders over $99 and is provided through EMS or YunExpress. This option usually takes 15 to 45 days in addition to the processing time.
- DHL shipping is much faster and usually 5 to 15 days.
We have experienced manufacturing and shipping delays due to COVID-19 but your package will arrive safely or you will be refunded. Please note there may be additional delays during holiday periods.
My country is not listed in your shipping options. Will you ship to my country?
Unfortunately many of our past customers have received their packages late due to being in countries with unsecure postal services. These customers dispute the payment with Paypal, we lose money, and then they receive the package afterwards. As a result, we have limited the number of places we will ship to. We will make exceptions to this, and if you do not see your country, please reach out at firstname.lastname@example.org
What is your return policy?
Disclaimer: We are aware that many online shoppers make purchases knowing that they are going to try on items and return most of their order depending on fit and preference. We appreciate wanting to buy clothes that fit, but we encourage customers to carefully select and purchase clothing to minimize returns. Online shopping is already quite unsustainable as packages are shipped around the world which has only increased in recent years. As our company strives for sustainable practices, we appreciate our customers keeping this in mind when making purchases.
Please note that all items purchased on sale or at a discount are final sale. All returns are reimbursed by store credit. Our policy lasts 30 days from the date of receiving your purchase which is available on the order tracker. To be eligible for a return, your item must be unused and in the same condition that you received it. Any item returned outside of the 30 day period will not be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item in good standing. Your refund will be processed and in-store credit will be sent to the email you used to purchase the item. If you submitted your refund and not received your in-store credit, please contact us at email@example.com
How do I make an exchange?
If you require an exchange for a different item/size, send us an email at firstname.lastname@example.org with your original order number and your newly requested item.
Please note that the buyer will have to pay return shipping but we will pay the shipping for the item to be sent back. Please contact us at email@example.com for further instructions. We cannot guarantee we will receive your item due to courier and shipping errors.
Why was I contacted to add a phone number or email to my order?
From time to time our payment processor flags certain actions at checkout. This is solely to prevent fraud and make sure that the credit card being used in the order has been authorized. If you have any more questions please send us an email.
How can I track my order?
I have a sizing question.
Each product page has a section at the bottom to submit sizing questions. We will respond within less than an hour. All size charts are specific to each product. If you are concerned about sizing, go up a size rather than down. Our clothing tends to fit smaller.
How should I wash my new items?
- We recommend washing our items in cold water using a delicate setting and hang to dry.
- Do not wash with light colours.
- If there is a need to iron, use a low temperature.
- Do not bleach.
- Hand wash items when available or use a delicate setting on a washing machine.
- Please use a laundry wash bag when available to maximize the life span of these items.
Where do you ship from?
We ship from both Toronto, Canada and Huizhuo, China depending on the item and available stock. We are working to move all our manufacturing and distribution to Canada but have been delayed due to COVID-19 and global supply chain shortages.