What is your return policy?

Please note that all sale items are final sale. All returns are reimbursed by store credit. Our policy lasts 30 days from the date of receiving your purchase which is available on the order tracker. To be eligible for a return, your item must be unused and in the same condition that you received it. Any item returned outside of the 30 day period will not be refunded.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item in good standing. Your refund will be processed and in-store credit will be sent to the email you used to purchase the item. If you submitted your refund and not received your in-store credit, please contact us at sales@aestheticnoir.com

How do I make an exchange?

If you require an exchange for a different item/size, send us an email at sales@aestheticnoir.com with your original order number and your newly requested item. 

Please note that the buyer will have to pay return shipping but we will pay the shipping for the item to be sent back. Please contact us at sales@aestheticnoir.com for further instructions. We cannot guarantee we will receive your item due to courier and shipping errors.

Why was I contacted to add a phone number or email to my order?

From time to time our payment processor flags certain actions at checkout. This is solely to prevent fraud and make sure that the credit card being used in the order has been authorized. If you have any more questions please send us an email.

How much is shipping?

We aim to serve you with the best shipping options, for wherever you live.  We deliver to a number of customers across the world daily and provide the highest levels of customer service and responsiveness. 

All orders will be shipped with tracking. All customers will receive tracking numbers for their parcels unless stated otherwise. Processing may take up to 3-7 days.

$10 - Standard shipping takes approximately 10-15 business days.

$20 - Fast shipping takes approximately 5-10 business days. 

Please note there may be additional delays during busy periods. 

Free shipping on orders over $100 or when you sign up for our newsletter!